Shipping & Tracking
SHIPPING
Kindly expect orders to ship within 2-4 business days of placing your order.
You'll receive an email confirmation with your order and tracking information once your order has shipped. Days in Transit are estimates and not guarantees.
- We DO SHIP internationally, but Sewing Down South DOES NOT cover any extra shipping rates or customs fees.
- For the most accurate International rate please email us at hiyall@sewingdownsouth.com with your address and products you’d like to order
- Email us at hiyall@sewingdownsouth.com if you have any questions about your order.
PACKAGE PROTECTION
While Sewing Down South IS NOT RESPONSIBLE for lost, stolen or delayed packages.
We do have a package protection solution partner!
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.